This page sets out the shipping policy that applies to customers that make a purchase on https://houseoflezani.com/
To note: House of Lezani is an online dropshipping platform, we do not handle any shipping and the entire shipping process is managed by our suppliers or sellers. House of Lezani will be held responsible for any loss or damages related to shipping of goods purchased on this platform.
Please remember to go through the shipping methods and shipping terms & conditions available on each product before making payment and select the one that is best suited to you.
If you have any questions, please contact our customer service team on firstname.lastname@example.org.
Shipping Options & Delivery Costs
We offer various shipping options, which you will be asked to select a shipping method at checkout.
- AliExpress Standard Shipping: 15–45 days.
- EMS: 7–30 days.
- SunYou Economic Air Mail: 40–70 days.
- Cainiao Super Economy: 30–50 days.
- China Post Ordinary Small Packet Plus: 20–90 days.
- FedEx: 7–15 days.
- UPS: 0–14 days.
- DHL Express: 15–45 days.
Shipping rates or the shipping fee will be made available to the buyer adding your item/s in your shopping cart, before proceeding to pay.
Order Processing Time
The processing time will depend on the amount of purchases of the buyer. As is the period to carry out the product, it must be taken into account that if for example it is a weekend or a holiday the warehouses are not working, in case the processing time ends and the order is not yet sent on the Buyer could cancel the same or also extend the time of said processing.
Order processing time is also impacted by the various time zones we source the products from. Our suppliers usually ship paid orders from the date they made the payment, then if said vendor does not meet the processing time, you can choose to send a direct message and if there is no response, there if it is advisable to cancel.
Some Factors to Consider:
- It can be from two to five days After the payment is made, it is a matter of a few days for the product to be delivered.
- There is also a span of five to nine days, since there may be a delay on the part of the seller for a certain reason and that is why this time is indicated.
- More than 10 days, Sellers rarely indicate the product processing time. One reason could be that it fell on a weekend or holiday, or in case the seller indicates the option that the payment was processed in the long term, the customer can quickly cancel it and find the merchandise of another seller asking for an opportune time to to send you the request.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. Therefore please ensure that you have entered the correct delivery address.
We are sorry but we do not ship to P.O. boxes.
Your package may be subject to import duties and taxes.
You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase – please read our return & refund policy for detailed information about our processes.
Updated: Sept 2023